Data Collection and Analysis
PTV Validation Rates Surveys
Client: Public Transport Victoria, Australia
Date: March–April 2014
Phillip Boyle & Associates undertook on-board surveys across a range of bus routes in Melbourne to provide trip-by-trip boarding estimates for Public Transport Victoria. These estimates were used to calculate myki (smart-card ticket) validation rates. The surveys were conducted across all times of day and day types. Phillip Boyle & Associates was supported by National Talent Partners, who provided additional survey staff.
Survey Type: On-board count
Survey Approach: Manual data collection using pre-defined data sheets
Outputs provided to PTV included a detailed database providing boardings by trip and location, in a queryable format.
It was important in surveying ticket validation rates that drivers and passengers were not aware of the presence of surveyors as it could affect their behaviour, so ensuring that checkers remain ‘incognito’ was important. Managing a large team of surveyors across Melbourne at all times of day and day types also requires significant resourcing.