Serco Tendering Support


Operating Bids Tendering and Contracting

Serco Tendering Support

Client: Serco Asia Pacific
Date: 1998–2000

Project Description

Working with Transportation Management & Design, Phillip Boyle provided technical support and advice to Serco to assist in developing its operating bids for the private franchise operations of bus, tram and rail networks. Serco is an international service provider, providing a range of services, including public transport, to governments throughout the world.

Phillip Boyle assisted Serco to prepare bids for a range of operations during this period. We provided a strong combination of operations expertise and commercial understanding of public transport. Bids were submitted for:

  • Melbourne rail and tram franchises
  • Adelaide Bus operating contracts
  • Brisbane potential LRT operations.


Serco won the contracts to operate a significant portion of the Adelaide bus system, which were successfully implemented based on operating plans and costing projections provided as part of the tender process. Our operating plans provided the high levels of efficiency required for competitive bid development.

Although not ultimately successful, our operating plans for the Melbourne rail franchise provided large efficiency gains and set a new standard for scheduling optimisation.

Scope of Works

Key Tasks

Technical support provided for the operating bids included:

  • Analysing various operational and labour scenarios
  • Redesigning all timetables
  • Complete system-wide scheduling and rostering
  • Developing options for improved services and efficiency levels.

Key Challenges

Bids for the Melbourne rail and tram franchises required detailed operating plans for very large fixed-rail operations (Melbourne has the world’s largest tram, or LRT, network) to be developed. Heavy rail or metro-type services involve a range of distinctive operational and scheduling requirements.


"Phillip Boyle consistently provided a high level of expertise, advice and management of the scheduling process. His strong technical skills and thorough understanding of transport operations were major assets to the provision of the Olympic and Paralympic games transportation services."

Organising Committee for the Athens Olympic Games, Athens 2004

"Phillip Boyle & Associates has supported the development of the SmartBus program through the planning and implementation phases. In particular on Route 901 and 902 he developed the timetable and worked with the multiple bus operators to create scheduling solutions for implementation. This included not only creating the vehicle runs and crew shifts but also development of information for the systems that support SmartBus technologies. In each case implementation went very smoothly and high levels of scheduling efficiency were achieved. Phillip’s operational expertise and ability to successfully work with the bus operators involved was critical to the successful implementation of these services."

Chris Bright, Manager SmartBus, Department of Transport, Victoria

"Phillip Boyle & Associates provided outstanding expertise in assisting Sydney Ferries with development of its successful operating bid, driving the development of a range of “outside the box” options aimed at improving service quality and increasing efficiency levels. Phillip Boyle’s combination of technical operations capabilities and commercial experience provided Sydney Ferries with significant benefits during this process."

Denis Mole, Chief Operating Officer, Sydney Ferries, NSW

"A highly successful implementation has been achieved, complete with substantial network changes and a complete rewriting of all operating timetables. During the scheduling process Phillip Boyle & Associates worked closely with both TransLink and ourselves to achieve the best possible outcomes. As a result the operation has been made simpler and substantially more robust. Implementation was helped significantly by Phillip Boyle’s operational planning and scheduling expertise."

Paul Davies, General Manager, Westside Bus Service, Queensland

"Phillip Boyle & Associates provided outstanding planning, operations and implementation expertise. The project was difficult due to the complex nature of the service (local, intertown and line haul services operating under a timed-transfer system) and the number of stakeholders involved. Phillip Boyle’s hands-on approach ensured a difficult implementation went smoothly. He worked effectively with a variety of stakeholders ranging from large and small bus companies, Department of Transport staff, Metlink and local government representatives. Not only did Mr Boyle help to redesign the service, but he also drove the implementation, including development of a regional timetable in a new format."

John Storrie, General Manager – Strategic Planning & Policy, Department of Transport, Victoria

"Phillip Boyle provided scheduling support for Brisbane Transport over several projects spanning almost ten years. The range of projects he has assisted with cover the scheduling, planning and human resources disciplines. In that time he has demonstrated high levels of scheduling, planning and operations expertise. I look forward to working with Phillip Boyle & Associates in the future and would highly recommend them to an organisation looking for planning, operations or scheduling expertise."

Roman Gafa, Network Scheduling Manager, Brisbane Transport, Queensland

"Phillip Boyle & Associates developed our operating bid for the V/Line services. Not only did they assist with format, structure and content, but also developed our operating plan and pricing strategies. Our bid success was due in no small part to the professionalism of Phillip Boyle, his ability to prepare a high-quality operating bid, and his detailed understanding of operations. Upon winning the bid, Phillip Boyle & Associates provided implementation support and advice necessary to ensure a successful implementation of the services."

Frank Bono, Managing Director, Firefly Express, Victoria

"Having worked with Phillip Boyle over many years I can say without a doubt he provides industry-leading expertise in the planning, scheduling and operation of public transportation services. His recent work on the Advanced Transit Scheduling Manual reinforced this view."

Dan Boyle, President, Dan Boyle & Associates, USA