SMRT Operational Planning Review


Operations Planning and Resource Optimisation

SMRT Operational Planning Review

Client: Singapore Mass Rapid Transit, Singapore
Date: 2014

Project Description

Phillip Boyle & Associates undertook a review of current operational planning and scheduling practices for Singapore Mass Rapid Transit (SMRT), a major multimodal transport operator, with bus operations of over 1,000 buses from five interchanges. The review involved detailed client consultation, data review and analysis of existing operations before proposing revisions to operations.


As a result of our detailed review, Phillip Boyle & Associates identified a range of approaches or opportunities to improve efficiency levels within the bus operations, particularly with regard to dead running.

Scope of Works

Key Tasks

Phillip Boyle & Associates’ tasks included:

  • Reviewing current practices
  • Conducting in-depth interviews with relevant staff across the organisation
  • Undertaking fieldwork to evaluate operations
  • Analysing operating data as part of benchmarking efficiency levels
  • Producing a summary of findings and presenting review to senior management.

Key Challenges

SMRT’s bus operations are extensive and operate in a highly urbanised environment, with multiple interchanges, high traffic volumes, very high service levels and significant passenger loads. SMRT conducts detailed real-time service management, so operating plans have to be both efficient and flexible.

SMRT’s operations are already efficient; however, as it will be required to tender for services in the future, and may face greater competition, it is focused on ensuring that its bus operations are as cost-effective and efficient as possible. The operational planning review has assisted in achieving this aim.


"Phillip Boyle consistently provided a high level of expertise, advice and management of the scheduling process. His strong technical skills and thorough understanding of transport operations were major assets to the provision of the Olympic and Paralympic games transportation services."

Organising Committee for the Athens Olympic Games, Athens 2004

"Phillip Boyle & Associates has supported the development of the SmartBus program through the planning and implementation phases. In particular on Route 901 and 902 he developed the timetable and worked with the multiple bus operators to create scheduling solutions for implementation. This included not only creating the vehicle runs and crew shifts but also development of information for the systems that support SmartBus technologies. In each case implementation went very smoothly and high levels of scheduling efficiency were achieved. Phillip’s operational expertise and ability to successfully work with the bus operators involved was critical to the successful implementation of these services."

Chris Bright, Manager SmartBus, Department of Transport, Victoria

"Phillip Boyle & Associates provided outstanding expertise in assisting Sydney Ferries with development of its successful operating bid, driving the development of a range of “outside the box” options aimed at improving service quality and increasing efficiency levels. Phillip Boyle’s combination of technical operations capabilities and commercial experience provided Sydney Ferries with significant benefits during this process."

Denis Mole, Chief Operating Officer, Sydney Ferries, NSW

"A highly successful implementation has been achieved, complete with substantial network changes and a complete rewriting of all operating timetables. During the scheduling process Phillip Boyle & Associates worked closely with both TransLink and ourselves to achieve the best possible outcomes. As a result the operation has been made simpler and substantially more robust. Implementation was helped significantly by Phillip Boyle’s operational planning and scheduling expertise."

Paul Davies, General Manager, Westside Bus Service, Queensland

"Phillip Boyle & Associates provided outstanding planning, operations and implementation expertise. The project was difficult due to the complex nature of the service (local, intertown and line haul services operating under a timed-transfer system) and the number of stakeholders involved. Phillip Boyle’s hands-on approach ensured a difficult implementation went smoothly. He worked effectively with a variety of stakeholders ranging from large and small bus companies, Department of Transport staff, Metlink and local government representatives. Not only did Mr Boyle help to redesign the service, but he also drove the implementation, including development of a regional timetable in a new format."

John Storrie, General Manager – Strategic Planning & Policy, Department of Transport, Victoria

"Phillip Boyle provided scheduling support for Brisbane Transport over several projects spanning almost ten years. The range of projects he has assisted with cover the scheduling, planning and human resources disciplines. In that time he has demonstrated high levels of scheduling, planning and operations expertise. I look forward to working with Phillip Boyle & Associates in the future and would highly recommend them to an organisation looking for planning, operations or scheduling expertise."

Roman Gafa, Network Scheduling Manager, Brisbane Transport, Queensland

"Phillip Boyle & Associates developed our operating bid for the V/Line services. Not only did they assist with format, structure and content, but also developed our operating plan and pricing strategies. Our bid success was due in no small part to the professionalism of Phillip Boyle, his ability to prepare a high-quality operating bid, and his detailed understanding of operations. Upon winning the bid, Phillip Boyle & Associates provided implementation support and advice necessary to ensure a successful implementation of the services."

Frank Bono, Managing Director, Firefly Express, Victoria

"Having worked with Phillip Boyle over many years I can say without a doubt he provides industry-leading expertise in the planning, scheduling and operation of public transportation services. His recent work on the Advanced Transit Scheduling Manual reinforced this view."

Dan Boyle, President, Dan Boyle & Associates, USA